Why isn't this project available for international shipping? Will you make a PDF or e-book of Taroetry available for international backers?
We will not be releasing Taroetry as a PDF or e-book, but the book will be available internationally once we open our online store to the general public, which we hope to do before the end of 2019.
We avoided international shipping for this project since it is our first Kickstarter - we wanted to make sure we could keep shipping costs down for our backers and that we could ship all of our rewards with the amount we raised.
We are avoiding PDF versions of this book largely because we place a lot of value on the experience of this text in analog form. This is why we started the Kickstarter in the first place - to have the means to produce the text as we want it to be experienced.
If you back us with even $1, you’ll be the first to know when it is available internationally. Alternatively, follow us on Instagram (@arcanaobscura)- we will make an announcement there as well.
Last updated: April 16, 2019 09:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.